Refund policy

Returns & Refund Policy

Returns & Refunds

 

 

1. Right to Cancel

 

 

You have the right to cancel your order within 14 days of receiving it.

 

 

2. Returns Conditions

 

 

To be eligible for a return:

 

• Items must be unused and in original condition
• Sealed products must remain unopened

 

 

 

3. Non-Returnable Items

 

 

We may refuse returns if:

 

• Sealed products are opened
• Items are damaged by the customer

 

 

 

4. Return Process

 

 

To initiate a return:

 

• Email us at glen@pokeireland.ie
• Provide your order number

 

 

 

5. Refunds

 

 

• Refunds are issued within 14 days of receiving returned goods
• Refunds are made to the original payment method

 

 

 

6. Return Costs

 

 

• Customer pays return shipping